Client Care

At Pearson Caulfield we are committed to providing high quality legal services. In order to do client feedback is extremely important as it helps us continually review and improve our standards.

We would find it extremely helpful if you would take a few moments to complete our client feedback questionnaire, which is available, on request, at info@pearson-caulfield.co.uk.

Alternatively if you wish to provide more detailed feedback about your case, please set this out in an email to p.caulfield@pearson-cauflield.co.uk, remembering to quote your case reference number (which can be found on our letters to you).

If you are unhappy with the service you a currently receiving from Pearson Caulfield, please speak to your solicitor and let them know. If you would rather not do so or having done so you remain unhappy then please contact Paul Caulfield, our complaints manager p.caulfield@pearson-caulfield.co.uk. We have a detailed and robust complaints policy which is set out in our client care letter to you and is also available on request. All complaints are taken seriously and will be thoroughly investigated.

If you are not happy with the outcome then you may contact the Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Helpline: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

Again detailed information about making a complaint to the Ombudsman is set out in our client care letter and is available on request.

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